Terms and Conditions of Sale (Refunds and Returns Policy)

Writing Diamonds Ltd Trading as KESWiN Academy’s Terms and Conditions of Sale For Products

These terms and conditions govern all supply of goods and services (“products”) by Writing Diamonds Ltd Trading as KESWiN Academy (“KESWiN Academy”, “we, “us”) to you, the purchaser of goods and services from us, including your use of the website at https://keswin.academy and any subdomains (“the website”). Any reference to “online shop” and “products”  includes products, workshops, courses, membership, templates, services, and other products sold by us.

Our Terms and Conditions of Sale are effective from 1 January 2026 and will replace all earlier KESWiN Academy’s terms of trade and any conditions contained in any document used by you and purporting to have contractual effect.

We reserve the right to change these terms of trade by notice to you. Notice may be given by posting the revised terms and conditions on our website.

To make a purchase from our online shop you must be 18 years of age or over.

Purchases from our online shop may only be made by persons who are acquiring goods or services for their own use or consumption, and you must not acquire goods from us via the website for resupply (whether in trade or otherwise).

If you wish to acquire goods for resupply, please contact us on +64 3 421 7834 or through our online contact form.

If you are purchasing on behalf of another entity such as a company you warrant you have the authorisation to agree to these terms and conditions on behalf of the entity.

Availability and Supply

All orders are subject to the availability of those products or services. If for any reason a Product is not available, we will endeavour to notify the non-availability on our online shop.

Delivery and Delivery Charges

Prices for goods and services stated on our website are exclusive of any applicable delivery charges.

We deliver to New Zealand and international shipping addresses unless otherwise stated on the product page. The cost of delivery is as stated on our website and a total delivery cost will be provided in the order summary in your online shopping basket.

We will use all reasonable endeavours to ensure that orders for tangible goods will be dispatched promptly after an order has been placed.

Pricing

All prices are in United States Dollars and are inclusive of any New Zealand Goods and Services Tax (“GST”) unless stated to be otherwise (e.g. for New Zealand residents we are obligated by law to collect GST and this will be added to the sale at time of confirmation).  All prices are exclusive of delivery charges if applicable. All prices are correct when published. We reserve the right to alter prices at any time.

An invoice will be emailed to you at the email address you supply when you place your order. You are responsible for ensuring that your contact details are correct.

Payment Options

We accept payment as follows:

• from the following credit cards: Visa, MasterCard and American Express.

Credit Card Security

Your credit card details are not handled or stored by us. They are captured directly by Stripe, who is a PCI DSS compliant payment provider. All payments are processed via Stripe’s secure payments system to ensure high levels of payment security and are subject to Stripe’s terms and conditions. Click here for Stripe’s terms.

You can view our full security policy here.

Shipping and Delivery

All shipping of physical products is via New Zealand Post Courier, Courier Economy Tracked, or International Economy or Courier, unless otherwise stated or requested. This is charged at New Zealand Post’s current rates, with an additional small fee to cover packaging costs and handling. This packing and handling fee is normally between NZ$3.00 and $5.00 depending on the packaging used.

Shipping is calculated once your shipping details are entered into the shopping cart, and will include GST if applicable.

Once we have received your order, we will ship any tangible goods within 2 business days. Note: We do not ship goods on a Friday, so if you order goods on a Thursday or Friday, they may not be shipped until the following Monday.

New Zealand Post advises delivery targets as follows:

Courier is tracked with a target of next working day nationwide, between major towns and cities. Delivery to and from rural or remote areas may take longer.
Courier Economy is tracked and takes 3 working days nationwide.
International Economy target is 6-14 working days, while International Courier is 3-12 working days. However this service is dependent on customs clearance and the postal service is the country the items are being shipped to, which are delivery chain factors outside of New Zealand Post’s control.
Delivery targets are a guide only and neither KESWiN Academy or New Zealand Post guarantee your item will reach its destination within the delivery target. Please allow sufficient time for delivery before advising us of missing items. For non delivery, please contact us.

Returns and Refunds

We do not have to provide a refund if you have changed your mind about a particular purchase, so please choose carefully. However, for membership subscriptions, we do have a 30 Day Peace of Mind Money Back Guarantee if you decide KESWiN Academy is to a good fit for you. Please refer here for terms and conditions of this Guarantee and how to request a refund.

If the goods sold are faulty, we will meet our obligations under the New Zealand Consumer Guarantees Act 1993 to provide a remedy.

Should you wish to return damaged or faulty goods, please contact us for return authorisation.

Liability Limitation

Where you acquire or hold yourself out as acquiring goods or services from us for the purposes of a business, the provisions of the Consumer Guarantees Act 1993 will not apply. The conditions, warranties and guarantees set out in the Sale of Goods Act 1908 or otherwise implied by statute or common law will not apply and are excluded from these terms of trade.

We will always endeavour to have complete and accurate information on our website but to the greatest extent permissible by law we assume no responsibility for the completeness and current accuracy of the information provided on our website.

To the greatest extent permissible by law, we exclude all liability we may have to you for any claim except where we have acted in bad faith. This exclusion also applies for the benefit of every officer, employee, contractor, agent of us and anyone else we use to perform our duties or provide services under any agreement you have with us. None of the persons specified above is liable or has to pay you for anything else in connection with or resulting from anything any of us does or does not do, or delays in doing, whether or not it is contemplated or authorised by any agreement you have with us. This exclusion applies whatever you are claiming for and in whatever way liability might arise. This exclusion does not limit any inalienable rights you may have under the New Zealand Consumer Guarantees Act 1993.

Our maximum liability to you (if any) shall be limited to the value of any faulty products or services supplied by us and we, our employees, contractors and agents, will not be liable to you for loss or damage of any kind however that loss or damage is caused or arises.

Applicable Law and Jurisdiction

Unless we otherwise agree in writing, this agreement contains all the terms of our relationship and continues to apply no matter where you are located at the time any goods or services are provided to you by us and irrespective of the location where you reside.

Use of our website, supply of products or services by us to you and any other matter arising from these Terms and Conditions are subject to the laws of New Zealand. The Courts of New Zealand shall have non-exclusive jurisdiction over all claims or disputes arising in relation to, out of or in connection with these terms of trade, or with the use of website or supply of any services.

Where you or any other person who you act for, or who you permit to act for you supplies incorrect information for the purchase of a product or service and we incur cost in any matter concerning that name then we may recover the costs incurred by us from you (including legal costs on a solicitor-client basis).

You agree to use our website, products and services in accordance with the applicable laws of the country or countries where your business or organisation is based.

Privacy Policy and Confidentiality

Unless you opt to receive messages from us we will not contact you again in future. If you have opted to receive ongoing communications and at a later date you no longer wish to receive these communications you will be able to opt out of receiving this information by contacting us by email or by following the unsubscribe instructions at the bottom of emails sent to you.

Opting out of receiving the above mentioned messages will not prevent the sending of messages that specifically relate to your order(s).

We may use personal information that we collect about you to provide products and services to you and to administer orders and payments relating to your purchases from us.

You will need to permit us to place data files (“cookies”) on your computer to enable you to use some features of some of our websites. Where you choose not to enable cookies from our Website, some functionality of those Website may not be available to you.

We may disclose your personal information as required by law.

Where you have provided information to us on a confidential basis, we will hold that information in confidence, except as required by law. We cannot guarantee that our website is secure, and we cannot be held responsible for a breach of our website security that is beyond our control.

You can request details of your personal information that we hold, and ask us to correct it, at any time.

For further information please refer to our Privacy Policy, Security Policy, and Website Terms of Use Policy.

General Conditions

We reserve the right to change these terms and conditions from time to time by notice, which may be in the form of a notice posted on our website at https://keswin.academy.

If we fail to enforce any terms or to exercise our rights under these terms and conditions at any time, we have not waived those rights.

If any provision of these terms and conditions is held to be invalid or unenforceable for any reason, the remaining provisions shall remain in full force and effect and the parties shall adjust their respective rights and obligations in accordance with the spirit and intent of the parties as shown by these terms and conditions.

Unless any provision in this agreement expressly provides otherwise, these terms and conditions are not intended to confer a benefit on any person or class of person who is not a party to it.

We may deliver notices to you by sending them to an email address that you have notified to us.

If you have any questions about Writing Diamonds Ltd Trading as KESWiN Academy’s Terms and Conditions of Sale, please contact us before purchasing goods or services from us.